Terms of Service | CreativeOS

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and CreativeOS ("Company," "we," "us," or "our") governing your access to and use of the CreativeOS platform, website, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Account Registration

To access certain features, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and update your information to keep it accurate
Maintain the security of your password and account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or contain false information.

4. Service Description

CreativeOS is a creative intelligence platform that helps marketing teams organize creative assets, analyze advertising performance, and make data-driven decisions. The Service includes:

Creative asset management and taxonomy organization
Integration with third-party advertising platforms (Meta, Shopify)
Performance analytics and reporting dashboards
Naming convention and UTM template management
Forecasting and scenario planning tools

5. Third-Party Integrations

The Service allows you to connect third-party accounts (e.g., Meta Ads, Shopify). By connecting these accounts, you:

Authorize us to access data from those platforms as permitted by your OAuth authorization
Confirm you have the right to share such data with us
Acknowledge that third-party services are subject to their own terms and policies
Understand we are not responsible for third-party service availability or data accuracy

You may disconnect integrations at any time through your workspace settings.

6. User Content and Data

6.1 Your Content

You retain ownership of all content you upload to the Service ("User Content"). By uploading User Content, you grant us a limited, non-exclusive license to use, store, and process that content solely to provide the Service.

6.2 Responsibility for Content

You are solely responsible for your User Content and represent that you have all necessary rights to upload and use such content. You agree not to upload content that:

Infringes any intellectual property or proprietary rights
Contains malware, viruses, or harmful code
Is illegal, fraudulent, defamatory, or harmful
Violates any applicable laws or regulations

7. Acceptable Use

You agree not to:

Use the Service for any illegal purpose or in violation of any laws
Attempt to gain unauthorized access to any part of the Service
Interfere with or disrupt the Service or its infrastructure
Reverse engineer, decompile, or disassemble the Service
Use automated systems to access the Service without permission
Resell or redistribute the Service without authorization
Impersonate others or misrepresent your affiliation
Collect user data without consent

8. Intellectual Property

The Service, including its design, features, code, and content (excluding User Content), is owned by CreativeOS and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding. You may not use our intellectual property without prior written consent.

9. Payment Terms

Certain features may require payment. If you subscribe to a paid plan:

Fees are charged in advance on a recurring basis
All fees are non-refundable except as required by law
We may change pricing with 30 days notice
Failure to pay may result in service suspension

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components. We do not guarantee the accuracy of analytics, forecasts, or recommendations generated by the Service.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREATIVEOS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify, defend, and hold harmless CreativeOS and its affiliates from any claims, damages, losses, and expenses (including attorney fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your User Content.

13. Termination

You may terminate your account at any time by contacting us or using the account deletion feature. We may suspend or terminate your access for violation of these Terms or for any reason with reasonable notice. Upon termination, your right to use the Service ceases immediately, and we may delete your data in accordance with our Privacy Policy.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms and revising the "Last updated" date. Your continued use of the Service after changes constitutes acceptance. If you disagree with changes, you must stop using the Service.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except that either party may seek injunctive relief in any court of competent jurisdiction.

16. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and CreativeOS.
Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
Waiver: Our failure to enforce any right does not waive that right.
Assignment: You may not assign these Terms without our consent. We may assign our rights without restriction.

17. Contact Information

For questions about these Terms, please contact us at:

Email: legal@creativeos.io